Shipping & Store Policy

Shipping Area

Based in Waterloo, Canada

We currently ship within Canada only

Free Shipping

Free Express Shipping on all Canadian orders over $199

Sale Policy

All sale items are FINAL SALE and cannot be returned

Exception: In case of an adverse skin reaction, please:

1. Fill out our return form
2. Provide photos of the reaction
3. Our team will review with the supplier before next steps
4.  

Local Pickup

Location: 278 Larch St., Waterloo, ON N2L 3R3

Days: Monday – Sunday

Time: 9:00 am – 7:00 pm

You’ll receive a pickup notification via email once your order is ready

Processing & Shipping Time

Processing time: 1–3 business days

Delivery time: 1–9 business days, depending on location

If we cannot fulfill your order, we’ll notify you within 24 hours

Weekends & Holidays

No orders processed on weekends or statutory holidays

Expect possible delays during holiday seasons – thank you for your patience

Order Support

For order status or assistance, email us at: support@sunshineskincare.ca