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A: We accept Visa, MasterCard, American Express, and PayPal. All transactions are secured with SSL encryption to ensure your payment information is fully protected.
A: Once your payment is completed, a confirmation email will automatically be sent to your registered email address. If you don’t see it, please check your spam folder or contact us at support@sunshineskincare.ca.
A: If your order has not yet been shipped, please contact our support team as soon as possible. We’ll do our best to assist you. Once your order has been dispatched, it can no longer be changed.
A: Orders over $199 CAD within Canada qualify for free express shipping. Orders below $199 will have standard shipping rates calculated automatically at checkout.A: Orders over $199 CAD within Canada qualify for free express shipping. Orders below $199 will have standard shipping rates calculated automatically at checkout.
A: Most orders are processed and shipped within 1–3 business days. Delivery typically takes 2–9 business daysdepending on your location and postal service speed.
A: Yes. Local pickup is available at:
📍 278 Larch St., Waterloo, ON N2L 3R3
🕓 Monday–Sunday, 9:30 AM – 5:00 PM
You’ll receive an email or text notification when your order is ready for pickup.
A: Absolutely. Sunshine Skincare is an officially authorized Canadian retailer. All products are sourced directly from brand manufacturers or authorized Canadian distributors.
A: If you’re unsure which products best suit your skin concerns, please visit our Email Consultation page. Our skincare professionals will provide personalized recommendations.
A: Yes. Every product page includes a detailed ingredient list. For additional information or ingredient analysis, contact us at support@sunshineskincare.ca.
A: To maintain product integrity and hygiene, opened skincare items cannot be returned or exchanged. If your item arrives damaged or causes an adverse skin reaction, please contact us within 7 days of receiving your order.
A: Please email your order number, product photo, and issue description to support@sunshineskincare.ca. Once verified, we’ll provide a return label and detailed instructions.
Email: support@sunshineskincare.ca
🕓 Hours: Monday – Saturday, 9:30 AM – 6:00 PM
