You can return easily by going to your account and clicking on the order you wish to return.
Please refer to our returns policy page for more information or click here to start your return.
2
What happens once my item is returned?
As soon as we receive your order we’ll review the reason for return and let you know what we plan to do next.
You should receive an email to notify you of any action taken.
3
How long will it take for my order to be delivered?
Our Delivery Information page can tell you the timeframes associated with our different delivery options alongside their costs.
4
What happens if I am not at home to accept my delivery?
Don’t worry, if your order cannot fit through/in the mailbox or requires a signature. You should receive a delivery note directly from the carrier.
This note will let you know where your package is and how you can collect it.
5
I have a payment problem on my order. What should I do?
If you are seeing the status ‘Payment Problem’ on one or more of your orders then this means that we need you to check the payment information that has been submitted.
Click onto the order and you should see an option to resolve the problem. Before re-entering any card details you will need to make sure that the expiry date and billing address are correct. We also recommend checking funds in the account.
If you have done all that and still the problem is not fixed, then please contact our Customer Service team.
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