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Note: As is industry standard, and for hygiene and safety reasons, we can only accept returns of products that are unopened, unused, and in their original packaging, including any outer wrapping.
To start a return for an online order, please email us at support@sunshinemedispa.com.
All returns must be initiated within 30 days of the product being marked as Delivered by the courier.
Please inspect your order upon arrival and contact us immediately at support@sunshinemedispa.com if an item is defective, damaged, or incorrect. Include a photo of the issue so we can evaluate and resolve it quickly.
If you experience an allergic or adverse reaction to one of our products, please email us at support@sunshinemedispa.com with a photo of the reaction for our Medical Director to review. While opened and used products cannot be returned, you may be eligible for a store credit equal to the value of the product(s) you are unable to continue using.
The fastest way to get the product you want is to return your item (if eligible). Once your return is approved, you can place a new order for the replacement item.
Refunds will not be issued for products that have been opened or used.
We will notify you once we’ve received and inspected your return and confirm whether a refund has been approved. If approved, your refund will be issued to the original payment method within 10 business days.
Please note: it may take additional time for your bank or credit card provider to process the refund. If more than 15 business days have passed since your refund was approved, please contact us.
