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We are committed to providing exceptional care and flexibility for our valued clients. Please review our refund policy below:
Policy Changes: We reserve the right to update or amend this policy at any time. Please review the website for any changes.
Once a prepaid promotion is purchased, it is non-refundable.
If the promotion is nearing its expiry or you are unable to continue treatment, the prepaid amount can be credited for:
– Products
– Any other service
– A gift card, which can be gifted to someone else.
If a package is purchased and you choose to use only one or more treatments within the package, the package discount will no longer apply.
The remaining balance (adjusted for the non-discounted treatment cost) will still be available for use toward:
Any other treatments
Products
We understand that skincare products may occasionally cause allergic reactions, and your safety is our top priority. To ensure your safety and address such concerns, we will only accept returns in the following cases: Well-Documented Allergic Reactions: Returns will be considered only if accompanied by a detailed medical report or documentation from a licensed healthcare professional. This documentation should clearly confirm that the allergic reaction is related to the use of our product. Timeliness: Requests for returns due to allergic reactions must be made within 14 days from the date of purchase. Requests received after this period will not be processed.
Condition of Product: The product must be returned in its original packaging and in a condition suitable for inspection. Products that are damaged or used beyond the necessary assessment for the allergic reaction will not be accepted.
Please note that we do not accept returns or exchanges for reasons other than well-documented allergic reactions. This includes but is not limited to:
Change of mind
Incorrect product choice
Product dissatisfaction not related to an allergic reaction
Any other reasons not specified in this policy
To initiate a return, please follow these steps:
Contact Us: Reach out to our customer service team at info@sunshinemedispa.com with your return request and provide the necessary medical documentation. Return Instructions: Once your return request is reviewed and approved, you will receive instructions on how to return the product.
Refunds will be processed within 5-7 business days after we have received and inspected the returned product and reviewed the submitted documentation.
Change of mind:
We are happy to offer an exchange or refund for products that are unopened, undamaged, and unused. To qualify for a return, items must be in their original condition with the packaging intact and returned within 50 days of purchase along with a valid receipt. All shipping fees are the responsibility of the purchaser. Please note that the original shipping fees are non-refundable. Refunds will be issued to the original payment method used for the purchase, -5% restocking fee.
For any questions or to initiate a return, please contact us at: Email: info@sunshinemedispa.com
Phone: 519-208-6669
Text: 519-835-9188
Address: 278 Larch St., Waterloo, ON N2L 3R3
