Shipping & Store Policy

Shipping Area

• Based in Waterloo, Canada

• We currently ship within Canada only

• For special requests outside Canada, please call the clinic

Free Shipping

• Free Express Shipping on all Canadian orders over $199

 Sale Policy

• All sale items are FINAL SALE and cannot be returned

• Exception: In case of an adverse skin reaction, please:

  1. Fill out our return form

  2. Provide photos of the reaction

  3. Our team will review with the supplier before next steps

 Local Pickup

• Location: 278 Larch St., Waterloo, ON N2L 3R3

• Days: Monday – Sunday

• Time: 9:00 am – 7:00 pm

• You’ll receive a pickup notification via email once your order is ready

Processing & Shipping Time

• Orders shipped via Canada Post (standard or expedited options)

• Processing time: 1–3 business days

• Delivery time: 1–9 business days, depending on location

• If we cannot fulfill your order, we’ll notify you within 24 hours

Weekends & Holidays

• No orders processed on weekends or statutory holidays

• Expect possible delays during holiday seasons – thank you for your patience

Order Support

For order status or assistance, email us at: support@sunshinemedispa.com